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Frequently
Asked Questions

FAQs


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General Information
Sales Taxes
Payment Methods
Points & Redemption
Orders
Delivery
Cancellation Process
Return Process
Q. Where are you located?
A.

We are located in Toronto, Ontario, Canada.

Q. Do you have a physical store?
A.

Caforia is an online marketplace. We offer products and services through our website only and do not have a physical storefront.

Q. Is my order subject to tax?
A.

You will be charged taxes based on the shipping address.

Sales Tax Rates by Province in Canada

- 13% HST : Ontario

- 15% HST : New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island

- 5% GST : Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon

Orders shipped to the USA and other countries are not subject to any taxes.

Q. What methods of payment do you accept?
A.

We can only accept Visa, MasterCard, American Express with Canadian and American credit card numbers.

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Q. How can I redeem my $10 welcome bonus (1,000 points)?
A.

When you register on Caforia, you get 1,000 points ($10 value) automatically on your account. You can simply apply the points towards your order at Checkout.

In the ‘Payment’ block on the ‘Checkout’ page, enter ‘1000’ into the box next to ‘My Points’ and click the ‘Apply’ button. This is the way to get your $10 off your total bill. If you have any questions or didn’t get the discount, please contact us at info@caforia.com.

Q. How can I confirm that my order has been received?
A.

As soon as you place an order, you'll receive an order confirmation email from us to let you know that we received your order. Once your order is shipped, you will receive another email with tracking information. 

Q. How can I check my order status?
A.

As the status of your order changes, you'll receive email notifications. These will indicate that we received your order, we shipped your order and that your order is delivered. You can also view the status of past and current orders by signing in to your account and choosing ‘Order History’ under ‘My Account’.

You can reach us at info@caforia.com if you have any questions about your orders. Please have your ‘Order ID’ (which you can find in your order confirmation emails) ready to help us find your records quickly!

Q. I just placed an order, can I add to it?
A.

Once an order is placed, you are not able to add, delete or change it. If it has not yet shipped, you can cancel the existing order and place a new order.

Q. How long will my order take to arrive?
A.

All orders require 1-3 business days of processing time to be picked, packed, and prepared for shipping. The estimated delivery time is determined based on the shipping address.

! Please note that processing and delivery time varies by each seller.

Q. How can I cancel my order?
A.

You can cancel your order within 1 hour after it has been placed. After this time, you will submit a cancellation request and we will let you know via email whether your order can be cancelled or not.

Here’s how you can cancel your order:

  1. Sign in to your Caforia account.
  2. Go to ‘My Account’ -> ‘Order History’ and click the ‘Details’ button of the order you wish to cancel.
  3. Click the ‘Cancel Order’ button at the bottom right of the ‘Order Information’ page.

Once your order is cancelled, we’ll send you an email notification to let you know and we’ll also update your ‘Order History’ in your account to show the cancelled order.

! Once your order is shipped, we may no longer be able to cancel it, however, you can still return products to get a refund. Please see the next question about the return process for details.

Q. How can I return my order?
A.

When you return an item, you may see different return options depending on the seller, item, or reason for return. You must return your item(s) to the seller directly by following their instructions. You can see the contact information of the seller on the packing slip of your order or seller’s shipping policy on each product’s own Caforia product page. Click here for our general shipping and return policy.

If you aren’t satisfied with Caforia’s preferred brand such as Nutridom (Manufacturer: David Health), you can return the supplements anytime. 

Please read the following conditions:

  1. Contact us via email at info@caforia.com ahead of time before sending the item with your order number, your name, the item(s) that you would like to return, and the reason for the return.
  2. Customers are responsible for all return shipping charges.
  3. Any outbound shipping charges paid will not be refunded if the order is returned.
  4. Returns are typically received within two weeks from the time that you mail them. Once we receive your return in our Return Team, please allow approximately 2-10 business days for it to process.
  5. We will process a refund about 2-3 business days after we confirm your returning products.

 

Refunds will be credited to your original method of payment.  Once a refund is issued it can take up to 7 - 9 business days to process. However, it may take up to one billing cycle for some payment types.

Return Address (For products sold and shipped by Caforia ONLY)

Caforia.com
1111 Flint Road, #25
North York, ON, Canada
M3J 3C7

Tel: 416-739-8228

 

Feel free to contact us at email info@caforia.com if you have more questions!

We'd love to hear your feedback so we can continue to improve our service to you.

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